Refund Policy

Refund Policy

Once your return is received and inspected, you will receive a confirmation email informing you about the approval or rejection of your refund.

Refund Process:
• If your return is approved, the amount will automatically be refunded to the original payment method within 5 business days.
• Please note that the visibility of the refund on your account depends on your bank or credit card company’s processing times.

No Refunds for:
• Items not in their original condition, damaged, or with missing parts.
• Items returned after the 14-day period.

Late or Missing Refunds:
• Haven't received your refund yet? Please check your bank account again.
• Contact your credit card company; sometimes additional processing time is required before your refund is officially recorded.
• Next, contact your bank. Processing is often necessary before a refund is posted.
• If, after completing these steps, you still have not received your refund, please contact us at: info@pime-wear.uk

Company Information:
• Website name: Prime-wear.uk
• Company: OMNI ECOM LIMITED
• Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG
• Contact: info@prime-wear.uk
• Registation Number: 77814991
• Contact Form: Here
• Phone: +31 6 29 57 30 71
• Opening hours:
• Monday - Friday: 09:00 - 17:00 • Saturday and Sunday: Closed