Frequently Asked Questions

When can I expect to receive my order?

The average delivery time is 8 to 15 business days. This is because our products are shipped directly from the supplier. This unique economic model allows us to significantly reduce storage and transportation costs, enabling us to offer our products at a lower price than our competitors and even cover the shipping costs.

I want to return a product, what should I do?

If you are not satisfied with your order, you can exchange or return it within 14 days of receiving it.

Products must be returned in their original condition with tags and packaging intact. The product must show no signs of use.

There are missing items in my order, why?

Since we work with multiple suppliers, it may happen that products are shipped separately. If items are missing from your order, you will usually receive them within 2 to 3 days. We apologize for the inconvenience.

What are the shipping costs?

Shipping is completely free for all orders.

Where can I find my tracking code?

On this [Track & Trace Page], you can enter your email address and order number to track your package.

My tracking code provides no information, why?

When the package arrives at the shipping company, tracking information becomes available. Please note that there may be a delay between the shipment of the package and the update of the tracking information for your order.